About the hotel-Tuchkov Hotel, Saint Petersburg

1. General provisions
1.1. These rules are developed following the Law of the Russian Federation "On Consumer Rights Protection" of 07.02.1992 N 2300-1, the Decree of the Government of the Russian Federation" On approval of the Rules for providing hotel services in the Russian Federation "of 09.10.2015 N 1085 and other federal and regional regulatory legal acts regulating the activities of hotels.
1.2. Guests can read the Rules of Accommodation: • on the official website of the hotel in the section "About the Hotel."
1.3. The Decree of the Government of the Russian Federation "On approval of the Rules for the provision of hotel services in the Russian Federation" dated 09.10.2015 N 1085 can be found in the information folder in the hotel's lobby.
1.4.These rules may be amended and supplemented.
1.5. In the event of arrears in the payment of hotel services (accommodation, additional services), non-reimbursed material damage caused to the hotel during the previous stay, if it is impossible to guarantee payment for additional services when staying at the hotel, as well as in the absence of documents required to be presented at check-in, the hotel has the right to refuse accommodation to citizens.
2. Room reservations
2.1. The contractor provides the necessary and reliable information about the hotel and services on the hotel's website in electronic systems and travel agencies with which the hotel has concluded a cooperation agreement.
2.2. The Contractor accepts booking requests via electronic communication, which allows to reliably establish that the request comes from a specific consumer or via telephone communication: • contacts for telephone communication: +7 (812) 230 27 31, +7 (981) 794 60 67; • contacts for electronic communication: 2302731@mail.ru.
2.3. For guaranteed reservations, the hotel will wait until 12:00 on the day following the scheduled arrival. In case of cancellation of the reservation less than • one day before the day of arrival in the Low Season, • three days before the day of arrival in the Middle Season, • five days before the day of arrival in the High Season, as well as late or non-arrival of the guest, he or the customer will be charged for the actual downtime of the room, but not more than one day. If you are more than a day late, your guaranteed reservation will be canceled.
2.4. For non-guaranteed reservations, the hotel will wait until 18: 00 on the day of arrival, after which the reservation will be canceled.
2.5. In the case of a pre-guaranteed (paid) reservation, when the guest arrives before check-out time (from 07:00 to 12:00), 50% of the cost of accommodation in the low and middle seasons and 100% in the high season, if the check-in is made from 07:00 to 12:00. 2.6. For non-guaranteed reservations, check-in is free of charge when the guest arrives before check-out time and only subject to availability.
3. Hotel accommodation
3.1. The hotel is intended for the temporary residence of citizens for the period specified in the application or declared by the guest at the time of accommodation if the settlement is carried out without prior notice. Foreign citizens can be accommodated for the duration of the visa and migration card validity.
3.2. If it is necessary to extend the period of stay, you must inform the administrator of the reception and accommodation service (reception and accommodation desk) of the hotel no later than 3 hours before the check–out time-12 hours local time. If there are available rooms, the reception and accommodation service administrator agree with the booking department and extend the stay.
3.3. A hotel room is provided to citizens of the Russian Federation upon presenting a valid identity document following the requirements of the Legislation of the Russian Federation and issued following the established procedure.
3.4. A hotel room is provided to foreign citizens and stateless persons upon presentation of * a passport of a foreign citizen or other document established by federal law or recognized following an international treaty of the Russian Federation as an identity document of a foreign citizen; • a document issued by a foreign state and recognized following an international treaty of the Russian Federation as an identity document of a stateless person; • a temporary residence permit of a stateless person; • a residence permit of a stateless person.
3.5. The total number of guests staying in the room must correspond to the number of seats in the room. Please note that an extra bed for children under 18 years of age can be provided in certain room categories at the current rate.
3.6. Children of any age are allowed to stay. Children aged 18 and over are considered adults at this property. From 0-2 years old, a baby cot is provided free of charge. For 3 years - a baby cot is provided free of charge, an extra bed – 500 rubles per child per night. From 4-9 years – extra bed – 500 rubles. per child per night. From 10-16 years extra bed-900 rubles per child per night. From 17 years extra bed – 1000 rubles per person per night.
3.7.Following the Rules of registration and removal of citizens of the Russian Federation from the registration register, the hotel registers guests who are citizens of the Russian Federation. Registration of citizens under 14 years of age is carried out based on documents of parents or close relatives and a birth certificate. Registration of a foreign citizen and a stateless person at the hotel's place and their removal from the register is carried out following the Rules of migration registration of Foreign citizens and Stateless Persons in the Russian Federation. For foreign citizens, this service is paid.
3.8. Check-out time at the hotel is 12 hours Moscow time. Check-in time is 14 hours Moscow time.
4. Payment for accommodation
4.1. There is no charge for booking rooms at the hotel.
4.2. The payment for accommodation at the hotel is charged according to the check-out time. In case of delayed departure of the consumer, the accommodation fee is charged in the following order: • from 12: 00 to 18: 00-50% of the room rate; • after 18: 00-100% of the room rate.
4.3. For the accommodation of a guest who does not have a reservation, from 0:00 to 14: 00, the accommodation fee will be charged in the amount of half a day if he stays more than a day; and for the full day if he stays only one night.
4.4. Payment for accommodation and other services ordered is made following the current price list approved by the order of the Hotel Manager.
4.5. Payment can be made by an advance transfer of funds for the ordered and confirmed services (before the guest's arrival) or directly at the hotel upon check-in. The hotel accepts payment in cash in rubles or by credit card. In case of payment by credit card, the hotel will pre-authorize the amount of the services ordered. Upon departure, the authorization of the preliminary amount is canceled, after which the "Payment" operation is performed.
4.6. The Hotel accepts the following credit cards: Visa, Master Card, American Express, Maestro.
4.7. Third parties are allowed to visit the residents until 23: 00. If the visitor stays in the room after 23: 00, the hotel reserves the right to issue an invoice to the guest for the payment of an additional seat and to require the provision of a document proving the identity of the visitor. 4.8. When leaving the hotel, the guest makes the final payment for the main and additional services provided and hands over the room key to the reception and accommodation service administrator.
5. Hotel Policies
5.1. In addition to paid services, the hotel provides guests with the following free services
• Ambulance call;
• water on arrival;
• hot soup of the day from 14: 00 to 23: 00 in the guest area;
• snack bar in the guest area;
• delivery to the room of correspondence upon receipt;
• wake-up call at a certain time;
• smoking area;
• taxi call;
• table reservation in the restaurants of the hotel and the city;
•  wireless Internet services.
5.2. Money, securities, jewelry must be left safe in the room or the safe at the reception. Subject to compliance with this rule, the administration guarantees the safety of personal belongings to residents.
5.3. The hotel is not responsible for city communications (disconnection of light, heat, water). 5.4. During the guest's stay, the room is cleaned daily. Additional room cleaning and change of towels and bed linen are charged following the hotel's price list.
5.5. If the guest finds forgotten items in the room, the administration takes measures to return them to the owner. If this is not possible, the hotel ensures the safety of the items until they are handed over to the guest or his authorized representative for three months.
5.6. The book of reviews and suggestions is located at the reception desk and is issued at the first request / the first request. The hotel's applications and complaints are accepted in writing and are considered following the procedure established by Law.
6. Rights and obligations of guests
6.1. The Consumer has the right to • request information about the procedure for receiving free services at the hotel; • request a list of additional services and prices applicable to them; • request to eliminate the lack if it is provided with a low-quality service, or reduce the price for a low-quality service; * leave a review of your stay at the hotel, evaluating all the services used by them.
6.2. The guest is obliged to
•  pay for all services provided to him;
• comply with the rules established by the hotel and a certain order of accommodation;
• comply with fire safety rules, avoid the occurrence of fire centers;
• observe public order in the hotel and the room, do not make noise, and do not disturb other guests after 23: 00;
• in case of an accident of the power grid, water, and heat supply networks and other technical, engineering systems and equipment of the hotel, immediately inform the administrator;
• when leaving the room, close the water intake taps, windows, turn off the lights, TV, and other electrical appliances, close the room
• compensate for the damage caused to the property of the hotel through their own fault following the current price list;
• keep money, securities, and jewelry in the safe in the room or hand them over to the administrator for safekeeping;
• observe the established check-out time at check-out.
7. Rights and obligations of the hotel administration
7.1. The hotel has the right to:
• if it is impossible to provide the consumer with a hotel room, relocate him/her to another hotel of at least the same level in agreement with him/her;
• relocate the consumer to an equivalent room if it is found necessary to make emergency repairs in his / her room or take measures to eliminate the reasons that prevent its normal use;
•  evict the consumer in case of violation of these rules, late payment for the services provided, or aggression against the staff or other consumers, and other actions that threaten their safety or health
•  place the items left by the consumer in the room to be vacated due to the expiration of the paid period of stay in the storage room. Such actions are performed in the presence of a representative of the hotel administration.
7.2. The hotel is obliged to • in case of relocation of the guest to another hotel, provide him with a free car for transportation to this hotel; • in case of identification of deficiencies in the room that threaten the safety of the guest, urgently move him to another room without additional payment in an equivalent room or a room of a higher category
•  keep the things forgotten by the guest for three months, and valuables and money for one year from the date of drawing up the act on forgotten things;
• ensure the confidentiality of information about consumers and visitors of the hotel;
• do not hold noisy events in the courtyard after 23:00.

Thank you for choosing the Tuchkov Hotel.
We will be happy to help you with any questions you may have.
Sincerely, the administration of the hotel "Tuchkov Hotel."
Enjoy your holiday!